SHIPPING POLICY

Last updated July 23, 2020

 

1. We are committed for quality service to our customers. We ship only through reputed courier services.

2. In general, domestic shipments are in transit for 3 - 7 days. Orders shipped internationally are in transit for 4 - 22 days.

3. Orders are usually dispatched within 2 business days of payment of order. Our stores operate from Monday - Saturday during standard business hours, except on national/ local state holidays at which time the store will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.

4. Upon dispatch, customers will receive a tracking ID/ link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.

5. Cancellations - if you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our Return Policy.

6. Subject to stock availability - We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfil all your items at time of purchase. In this instance, we will fulfil the available products to you, and contact you about whether you would prefer to await restocking of the ordered item or if you would prefer for us to process a refund.

7. Cash on Delivery (COD) facility is not available.

8. Any extra tax or octroi charges will be borne by the customer

9. Delivery of all orders will be duly done to the address as mentioned by you at the time of placing the order. Please provide complete and accurate shipping information.

10. For parcel lost in-transit we will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.

For all customer service enquiries, bulk orders, international shipping requests, please email us at support@nirguna.in 

 

RETURN POLICY

Last updated July 23, 2020

Within India

In an extremely rare case you IF want to return our product, the return policy is as follows:

1. Eligible products can be returned within 7 days of product delivery and are returned to us in original packaging, unused and in resellable condition

2. Eligibility of returns is clearly mentioned on the product page before you proceed to place your order. Please do ensure that you are aware of the returns eligibility before your place the order.

3. Items purchased under any kind of sale/discounted price/promo codes are final sale. They are strictly not eligible for return or exchange.

4. In case you receive a damaged product (a highly unlikely event), please email us at support@nirguna.in the photo of the product along with the Order Number within 24 hours of receiving the same.

5. Once you express to return a product through email at support@nirguna.in, the Nirguna team must receive and approve the request. The returns are strictly subject to Nirguna team’s discretion.

6. If the returned item is in stock, it will be replaced with another piece of the same item. If same item is not in stock, we will issue you a credit note with a validity of 12 months for future purchase. The same will be done within 7 days of we receiving the product back.

7. Credit note refund the value of the goods returned but will NOT refund the value of any shipping paid and bank charges.

8. Different monitors/ screens are calibrated differently and colours may be close in different screens, it may not be 100% accurate and may have slight variations on different screens. Further, handloom products may have slight weaving variations. Returns or exchange for such reasons are not processed.

9. Fabric Lengths and customized/ altered items are not eligible for any return or exchange.

If you have any other queries / concerns regarding returns, please reach out to us at support@nirguna.in